NMIT is committed to promoting and maintaining an environment where a student who experiences conflict - or is dissatisfied with an NMIT service - can raise their concerns and have them addressed in a responsible and respectful manner.

This page is designed to explain the process for resolving complaints and grievances in a timely and fair manner.

Complaints

A complaint is when a student is dissatisfied with the quality of a service offered by NMIT. An example could be that of a student complaining about the choice of vending machines available on campus. While no doubt irritating, a complaint is not something that has a major and detrimental effect on a student's course of study.

If you have a complaint, you are encouraged to complete an Improvement Suggestion form. Forms are also available from:

• Campus Libraries
• Student Services Offices
• Information Desks
• Heads of Departments

Once completed, return your Improvement Suggestion form to one of the above contact points.

Grievances

A grievance is a serious problem of an academic / non-academic nature that a student believes seriously disadvantages them in the course of their study at NMIT.

If you have a Grievance

In the first instance:

• Talk to the person involved - In most cases, grievances can be resolved at this informal level
• If you are unable to discuss the issue with the person involved or this does not resolve the issue, you should discuss the situation with a teacher or counsellor

Formal written grievances can be lodged with your Head of Department / Senior Lecturer / Manager.

Supports Available

Teaching staff can provide information about the Student Grievance Policy and Procedure.

Counsellors can offer confidential emotional support to students involved in a grievance process.

You can have the support of a third party (friend / advocate) accompany you to any grievance meetings.

Confidentiality

All parties are entitled to confidentiality in a grievance process.

It is important that you do not name the person you have a grievance against publicly.

Further Information

Full details regarding complaints and grievances can be found in our Student Grievance Policy and Procedure (PDF).

Students with complaints of sexual harassment or grievances involving equal opportunity issues (including harassment and bullying) are referred to the following policies and their corresponding information brochures, which are also available at Student Services Offices:

• Policy and Procedure for the Prevention of Sexual Harassment of Students (PDF)
• Policy and Procedure on Equal Opportunity for Students (PDF)

For more policies and procedures relating to NMIT students, visit our Rules & Policies page.